Paper Cavalier Returns and Refunds
Cancellation policy:You can cancel any order before it is shipped. After cancelling your order, Paper Cavalier will send you a confirmation email to your address with the confirmation that a full refund has been completed to your original payment method.
Standard Returns:You can return your book for any reason within 30 days of receiving it.
You'll be eligible for a full refund of the purchase price, including original shipping costs if your return is the result of an error on the Paper Cavalier’s part.
The following scenarios qualify for full refunds:
- Incorrect item delivered
- Item not as described
- Item was damaged
- Items not delivered on time
Once the item is received, a refund for the item amount will be processed within two business days. Please note it can take 10-14 days for a return to be received and processed.
Customers who refuse the delivery of a parcel or fail to comply with requests to ensure the successful delivery of orders will be subject to a 15% restocking fee to cover recovery costs.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use.
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Return labels:In cases of returns originating as a verifiable error of Paper Cavalier has the item condition issue has been verified, a returns prepaid shipping label will be provided for books item to be returned within the US, the UK or the EU.
In cases where the item is being returned from outside of the US, the UK or the EU the buyer will be asked to cover return shipping costs which will then be reimbursed immediately, and in its totality, once a shipping receipt is provided as proof of shipping.
Once the item is received and the return reason has been verified, a refund for the item amount plus original shipping costs will be processed within two business days.
How to Initiate a Return:Click here to initiate a return. Paper Cavalier will provide updates by email about returns and refunds.
Your refund will be processed to your original payment method once we receive the item back. Unless you are provided with a pre-paid label, we recommend that you use a trackable method of shipment; if the item doesn't arrive and tracking isn't provided, the refund will be cancelled.