Professional Front Office Management

Austin, Michele A., Hayes, David K., Ninemeier, Jack D., Woods, Robert

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.   The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners.  The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

EAN

9780131700697

Publisher

Pearson

Published

27 April 2006

Pages

704